Tesla Model Y: Reporting Safety Defects
Contacting Tesla
For detailed information about your Model Y, go to http://www.tesla.com and log on to your Tesla account or sign up to get an account.
If you have any questions or concerns about your Model Y, in the United States, Canada or Puerto Rico, call 1-877-79TESLA (1-877‑798-3752) and in Mexico, call 1-800-228-8145.
NOTE: You can also use voice commands to provide feedback to Tesla. Say "Report", "Feedback", or "Bug report" followed by brief comments. Model Y takes a snapshot of its systems, including your current location, vehicle diagnostic data, and screen captures of the touchscreen and instrument panel. Tesla periodically reviews these notes and uses them to continue improving Model Y.
Reporting Safety Defects - US
If you believe that Model Y has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Tesla.
If NHTSA receives similar complaints, it may open an investigation. If it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Tesla.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to www.safercar.gov; or write to: Administrator, National Highway Traffic Safety, 1200 New Jersey Avenue SE., Washington, DC 20590. You can also obtain other information about motor vehicle safety from www.safercar.gov.
Reporting Safety Defects - Canada
If you believe that your Model Y has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, in addition to notifying Tesla. To contact Transport Canada, call their toll-free number: 1-800-333-0510.
READ NEXT:
Radio Regulatory Compliance
FCC and IC Certification
The devices listed above comply with Part 15 of the FCC rules and Industry
Canada's license-exempt RSS
Standard(s) and EU Directive 2014/53/EU.
Operation is subject to th
SEE MORE:
Passive Locking and Unlocking
Locking and unlocking Model Y with your key fob is conveniently hands-free.
Although you must be carrying a paired key fob, there is no need to use it.
Model Y has sensors around the vehicle that can recognize the presence of a key
fob within a range of approximately six feet (two meters). Theref
Key Fob
You can quickly familiarize yourself with the key fob by thinking of it as a
miniature version of Model Y, with the Tesla badge representing the front. The
key has buttons that feel like softer areas on the surface.
Front trunk - Double-click to unlatch the front trunk.
Lock/Unlock All - Singl
