Tesla Model Y: Reporting Safety Defects
Contacting Tesla
For detailed information about your Model Y, go to http://www.tesla.com and log on to your Tesla account or sign up to get an account.
If you have any questions or concerns about your Model Y, in the United States, Canada or Puerto Rico, call 1-877-79TESLA (1-877‑798-3752) and in Mexico, call 1-800-228-8145.
NOTE: You can also use voice commands to provide feedback to Tesla. Say "Report", "Feedback", or "Bug report" followed by brief comments. Model Y takes a snapshot of its systems, including your current location, vehicle diagnostic data, and screen captures of the touchscreen and instrument panel. Tesla periodically reviews these notes and uses them to continue improving Model Y.
Reporting Safety Defects - US
If you believe that Model Y has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Tesla.
If NHTSA receives similar complaints, it may open an investigation. If it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Tesla.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to www.safercar.gov; or write to: Administrator, National Highway Traffic Safety, 1200 New Jersey Avenue SE., Washington, DC 20590. You can also obtain other information about motor vehicle safety from www.safercar.gov.
Reporting Safety Defects - Canada
If you believe that your Model Y has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, in addition to notifying Tesla. To contact Transport Canada, call their toll-free number: 1-800-333-0510.
READ NEXT:
Radio Regulatory Compliance
FCC and IC Certification
The devices listed above comply with Part 15 of the FCC rules and Industry
Canada's license-exempt RSS
Standard(s) and EU Directive 2014/53/EU.
Operation is subject to th
SEE MORE:
Testing a Child Safety Seat
Before seating a child, always make sure the child safety
seat is not loose:
1. Hold the child safety seat by the belt path and try to
slide the safety seat from side to side and front to
back.
2. If the seat moves more than one inch (2.5 cm), it is
too loose. Tighten the belt or reconnect the
Operating Summon with the Key Fob
NOTE: Summon may not operate if the battery is low on
the key fob.
Follow these steps to park Model Y from outside the
vehicle using the key fob:
1. On the touchscreen, ensure that Require Continuous
Press is disabled (touch Controls > Autopilot >
Customize Summon > Require Continuous
