If the usual methods for releasing a charge cable from
the charge port (using the charge handle release button,
touchscreen, or mobile app) do not work, carefully
follow these steps:
1. Ensure that Model Y is not actively charging by
displaying the charging screen on the touchscreen. If
necessa
The charge port is located on the left side of Model Y,
behind a door that is part of the rear tail light assembly.
Park Model Y to ensure that the charge cable easily
reaches the charge port.
With Model Y unlocked (or a recognized key is within
range) and in Park, press and release the button