Tesla Model Y: Contacting Tesla Roadside Assistance
Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of your warranty period. Tesla Roadside Assistance is also available to speak with roadside service professionals to answer any questions and explain the proper procedure for transporting your vehicle.
When contacting Tesla Roadside Assistance, please provide:
- The Vehicle Identification Number (VIN). The VIN is displayed when you touch Controls > Software. The VIN can also been seen on the upper dashboard by looking through the driver's side of the windshield.
- Your exact location.
- The nature of the problem.
If available in your region, you can also expedite your request, by choosing the Roadside Assistance option in the Tesla mobile app.
NOTE: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site for your region.
Regional Phone Number(s)
Mexico: 1-800-228-8145
United States and Canada: 1-877-79TESLA (1-877-798-3752)
NOTE: The phone number is also available by touching Controls > Service.
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Do Not Transport with Wheels on the Ground
The front and rear motors in Model Y generate power
when the wheels spin. Always transport Model Y with all
four tires off the ground. Ensure that the tires are unable
to spin at any time during tr
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the
recommended method of transporting Model Y. The
vehicle can face either direction when using a flatbed.
If Model Y must be transported withou
SEE MORE:
Identification Labels
Vehicle Identification Number
You can find the VIN at the following locations:
Touch Controls > Software.
Stamped on a plate located at the top of the
dashboard. Can be seen by looking through the
windshield on the driver's side of the vehicle.
Printed on the Vehicle Certification lab
Traffic Light and Stop Sign Control
NOTE: Depending on market region, vehicle
configuration, options purchased, and software version,
your vehicle may not be equipped with Traffic Light and
Stop Sign Control, or the feature may not operate
exactly as described.
NOTE: Traffic Light and Stop Sign Control is a BETA
feature and works
