Tesla Model Y: Contacting Tesla Roadside Assistance
Tesla Roadside Assistance is available to you 24 hours a day, 365 days a
year, for the duration of your warranty
period. Tesla Roadside Assistance is also available to speak with roadside
service professionals to answer any
questions and explain the proper procedure for transporting your vehicle.
When contacting Tesla Roadside Assistance, please provide:
- The Vehicle Identification Number (VIN). The VIN is displayed when you
touch Controls > Software. The VIN can
also been seen on the upper dashboard by looking through the driver's side
of the windshield.
- Your exact location.
- The nature of the problem.
If available in your region, you can also expedite your request, by choosing
the Roadside Assistance option in the
Tesla mobile app.
NOTE: For a detailed description of Tesla's Roadside Assistance policy, go
to the support page on the Tesla web site
for your region.
Regional Phone Number(s)
Mexico: 1-800-228-8145
United States and Canada: 1-877-79TESLA (1-877-798-3752)
NOTE: The phone number is also available by touching Controls > Service.
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The front and rear motors in Model Y generate power
when the wheels spin. Always transport Model Y with all
four tires off the ground. Ensure that the tires are unable
to spin at any time during tr
A flatbed truck or comparable transport vehicle is the
recommended method of transporting Model Y. The
vehicle can face either direction when using a flatbed.
If Model Y must be transported withou
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To accommodate jurisdictions that require a license plate on the front of
your vehicle, Model Y is equipped with a license plate bracket. This bracket
conforms to the shape of your vehicle's front bumper and is adhered to it using
strong adhesive.
NOTE: Tesla recommends performing this procedure
Some vehicles are equipped with a Lithium Iron Phosphate (LFP) Battery. To
determine if your vehicle has an LFP Battery, navigate to Controls > Software >
Additional Vehicle Information.
If your vehicle is equipped with an LFP Battery, Tesla recommends that you
keep your charge limit set to